The Brass Monkey Fridge/Freezers/Ice Makers warranty period is 3 years from the date of purchase, unless otherwise stated on the website whilst the Brass Monkey related accessories warranties may vary from 3 months to 12 months.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If any defect in materials or workmanship in a Brass Monkey Fridge/Freezer product is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. Brass Monkey does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to): defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use.
To make a warranty claim return the product to the Brass Monkey reseller you purchased the unit from within the warranty period with proof of purchase to provide a starting date of the warranty period. Freight to and from the service department is required to be paid by the customer.